5 best NPS tools for creating surveys in 2024

Collecting valuable customer data matters for each business, organization, or company. Surveys are excellent tools to achieve this aim. A well-prepared survey can help you to boost success. There are numerous ways to share your survey, and NPS (net promoter score) is only one of them. 

No matter what sector you belong to, NPS is the best practice if you want to prove to customers that their opinions matter. If you also want to take advantage of the NPS questions and want to boost your success, we have gathered the best 5 NPS survey tools for you. 

To learn how to create a survey for free and the best NPS survey tools, keep reading! 

Table of contents

• forms.app
• SurveyMonkey
• Qualtrics
• Typeform
• Jotform

forms.app 

forms.app is an online form builder where you can create quizzes, surveys, and forms. With its easy-to-use interface, you can create an online survey for free in seconds. Also, with forms.app AI, you can create lots of NPS survey questions and rephrase them based on your needs. 

Creating a customer-based survey is important if you want to gather insightful feedback about your products or services. So, creating and sending NPS surveys to measure customer satisfaction can help your business gain loyal customers. 

Features

• User-friendly interface
• Providing mobile app
• Innovative AI features
• 4000+ pre-made templates

Pricing

forms.app has a free plan, the monthly Basic Plan is 25 USD, the Pro Plan is 35 USD, and the Premium Plan is 99 USD. 

SurveyMonkey

SurveyMonkey is a great choice if you want to check your customer service. This survey software lets you collect feedback based on your aim. Once you decide on the reason why you conduct an NPS survey, you can start right away creating one for your business. 

With both paid and free accounts, you can check industries, roles, and cases listed in the Products. These various categories can help you achieve your goal better since they help you navigate faster.

Features

• Team collaboration
• Customization options
• Available AI features
• Market research solutions

Pricing

It has team, individual, and enterprise plans. The team plan has Team Advantage (25 USD) and Team Premier (75 USD) options, and the individual plan has Premier (119 USD), Advantage (39 USD), and Standard (99 USD) options. 

Qualtrics

Qualtrics is also an online survey-maker for businesses that want to reach wider targets. With its user-friendly interface and contemporary design, the tool allows you to asses customer satisfaction (CSAT), increase brand awareness, and employee engagement. 

Qualtrics has both Products and Solutions for its users. While Strategies have options, including Customer Frontlines, People Teams, and Strategy & Research, Solutions are divided based on the Teams, Industries, and Popular Use Cases. 

Features

• Offline access
• Drag & drop feature
• AI assistant
• Custom domain

Pricing

You need to request a demo to get the custom price.

Typeform

Typeform is an online form builder that creates powerful forms for your business. Thanks to the online tool, you can create visually attractive surveys, copy the link, and share it on social media accounts. Sharing your form on social media will help you collect more survey responses.

Typeformshares different Solution options based on use cases, tools, and roles. Also, you can find lots of ready-to-use templates that will ease the customer journey. An NPS survey of Typeform can help you quickly start collecting NPS benchmarks.

Features

• Data visualization
• Real-time notifications
• Mobile usage
• Activity dashboard

Pricing

The tool offers a free plan. Also, the monthly Basic plan is 29 USD, the Plus plan is 59 USD, and the Business plan is 99 USD.

Jotform

Jotform is a platform that allows you to create forms, surveys, and more. The app has various template options for its users, such as form templates, app templates, table tables, PDF templates, card form templates, and more. 

Creating an NPS survey on Jotform is also a possible and quick option for you. A general NPS survey asks some basic questions; however, you can edit each question based on your business/organization/company’s needs and preferences.

Features

• Rich template library
• Collects payments 
• 100+ integrations
• Available PDF templates

Pricing

Jotform shares a free plan with its users. Also, the monthly prices of the other packages are as follows: The Bronze package is 34 USD, the Silver package is 39 USD, and the Gold package is 99 USD.

Which one is the best for you

We have listed 5 best NPS tools for creating surveys in 2024 in the list given above. However, the importance of NPS surveys is undeniable, and it is one tool away from creating and sharing them. As you follow some basic steps, you can share your NPS survey right away.

In this process, analyzing the responses is one of the most important parts. If you conduct a well-designed survey that contains good content but do not analyze it carefully, the survey will not help you at all.

At this point, Retable is an excellent choice for analyzing your NPS survey results. NPS scores need to be calculated carefully. Only the correct NPS survey calculations will bring you success. Retable allows your responses to be displayed in the online spreadsheet interface and lets users make calculations as they wish with our formulation and rollup features.

You can find your NPS scores with a suitable formulation on Retable charts. Moreover, Retable's Chart view provides a graphical analysis of form responses. The function can help you calculate the NPS scores in seconds. 

Wrapping up

To wrap it all up, assessing customer experience is a vital process for businesses or companies to boost success. A good NPS survey makes it possible to collect valuable data and take actionable decisions with them. For future growth, NPS survey respondents have a huge impact.

In our article, we have gathered the best 5 NPS tools for creating surveys with their features and prices. Based on your needs and priorities, you can consider the tools given above and choose the best one for you. Whichever tool you choose, don’t forget that Retable will do the best for you to analyze like a pro!